Question 1

What is Feelback?

Accepted Answer

Feelback is an online platform that connects you with empathetic listeners for confidential, judgment-free conversations through chat, voice, or video calls. Whether you want to vent, talk through a problem, or simply feel heard, Feelback gives you a safe space to share what is on your mind.

Question 2

Is Feelback a therapy or counselling service?

Accepted Answer

No. Feelback is not a substitute for professional therapy, counselling, or medical advice. Our listeners are caring people trained to listen with empathy, not licensed therapists. If you are experiencing a mental health crisis or need clinical care, please reach out to a qualified mental health professional or a crisis helpline.

Question 3

Is my conversation private?

Accepted Answer

Yes, all conversations on Feelback are confidential and secured with end-to-end encryption. We never share your conversations with anyone, and your privacy is our top priority.

Question 4

Can I stay anonymous on Feelback?

Accepted Answer

Yes. You do not need to reveal your real name or personal details to a listener. You are in full control of what you share, and you can talk about anything that is on your mind without fear of judgment.

Question 5

How do I contact a listener?

Accepted Answer

Once you've signed up, you can browse available listeners and initiate a conversation through chat, voice, or video call directly from their profile. You choose the listener and the communication mode that feels most comfortable for you.

Question 6

How much does it cost to talk to a listener?

Accepted Answer

Feelback uses simple per-minute pricing — you only pay for the time you actually spend talking with a listener. Rates vary by listener and communication mode (chat, voice, or video), and you can see the rate clearly before you start a session. There are no subscriptions or hidden fees.

Question 7

How do I become a listener and earn money?

Accepted Answer

Sign up as a listener on Feelback, complete your profile, and set your own availability. You earn money for every minute you spend supporting users through chat, voice, or video, and your earnings are paid out securely to your bank account every month.

Question 8

How do I reset my password?

Accepted Answer

You can reset your password by clicking on the 'Forgot Password' link on the sign-in page. An email will be sent to you with further instructions.

Question 9

How do I update my payment information?

Accepted Answer

You can update your payment information in the 'Billing' section of your account settings. Make sure to save your changes.

Question 10

Is Feelback available outside India?

Accepted Answer

Feelback currently focuses on users and listeners in India. We plan to expand availability over time — follow us for updates as we grow.

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